Refund and Return Policy
Effective Date: 12/29/25
Last Updated: 12/29/25
No Refunds on Digital Products
Due to the nature of digital products, all sales are final. Once you have received access to download our AI scripts, SOPs, or other digital marketing materials, we cannot offer refunds or returns. By completing your purchase, you acknowledge and agree to this no-refund policy.
Why We Don’t Offer Refunds
Digital products are delivered instantly via email download link upon purchase. Once accessed, the content cannot be “returned” as it has been delivered in full. This policy protects the integrity of our intellectual property and ensures fair business practices.
Exception: Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us within 7 days of the duplicate purchase at [your email address]. We will verify the duplicate transaction and issue a full refund for the duplicate purchase only.
To request a duplicate purchase refund, please provide:
- Your order number(s)
- The date(s) of purchase
- Proof of duplicate transactions
Product Access Issues
If you experience technical difficulties accessing your purchased digital product, we are here to help. Contact our support team at [your email address] and we will assist you within 2 business days. Common issues we can resolve include:
- Download link not received
- Broken or expired download links
- File access or compatibility issues
Technical support does not constitute grounds for a refund, but we are committed to ensuring you can access your purchase.
Product Quality Commitment
We stand behind the quality of our products. Before purchasing, we encourage you to:
- Review all product descriptions carefully
- Check any available previews or samples
- Contact us with questions about whether a product meets your needs
Contact Information
For support inquiries or questions about this policy:
Email: [your email address]
Business Name: Frostbyte Creatives
Location: Colorado Springs, CO
Response Time: We respond to all inquiries within 2 business days (Monday-Friday, excluding holidays).
Chargebacks and Disputes
Initiating a chargeback or payment dispute without first contacting us may result in:
- Immediate revocation of access to purchased products
- Prohibition from future purchases
- Potential legal action to recover costs
We encourage you to contact us first to resolve any concerns.
Changes to This Policy
We reserve the right to update this Refund and Return Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the modified policy.
Governing Law
This policy is governed by the laws of the State of Colorado and El Paso County, Colorado, United States.